APPS FAQS
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Can I buy Incontrol Apps for my current vehicle?
Currently it is only possible to have InControl Apps on a new vehicle. InControl Apps is selected when the vehicle is ordered, as the hardware is fitted at the factory. Future options are being explored.
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I have purchased a used Land Rover which has InControl Apps fitter, Am I able to connect my smartphone?
Yes. Simply install InControl Apps on your smartphone and the InControl Apps feature will be wholly available.
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Can I download apps available for other regions?
By changing your region in the Options tab of the smartphone app you will be able to see apps available to users in other regions. You will only be able to download these apps if they are also available in your region. Note: app availability does not guarantee that your language preferences will be available.
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How much does InControl Apps cost?
There is a one-off cost for the InControl Apps system as hardware must be fitted at the factory. Check with your local Retailer for the cost. The InControl App is available free of charge on both Google Play and the Apple App Store. Some 3rd party apps may require a purchase or subscription.
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Why aren't all my apps available on InControl Apps?
Only apps that have been through Land Rover's approval process are available to use with InControl Apps.
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I've updated my phone and now InControl Apps don't work.
Every effort is made to ensure that InControl Apps is compatible with the latest operating systems. Try reinstalling the smartphone app on your device.
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Do Incontrol Apps use mobile data?
Yes. It's recommended that any smartphone using InControl Apps has a suitable mobile data plan.
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When I use voice interaction, why does my cluster show a phone call in progress?
When you start a voice session, your phone will trigger a virtual phone call (no charge applies) to gain access to the in-vehicle microphones.
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Is it possible to have Incontrol Apps on more than one smartphone?
Yes. Any compatible smartphone with InControl Apps installed will be able to connect to the Touchscreen. Though only one device can be connected at any one time.
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What happens if there is no data connection?
When using InControl services in an area of poor network coverage (e.g. remote, rural areas) the apps will display a pop-up when there is no available data connection for a requested function.
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Can I have InControl Apps on any Land Rover vehicle?
InControl Apps must be selected when ordering your vehicle as hardware must be fitted at the factory. Check with your local Retailer for vehicle availability.
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Should I download InControl Apps and any updated via Wi-Fi?
InControl Apps and any updates can be downloaded over a 3G connection. Downloading over Wi-Fi is recommended to reduce data costs and ensure a good connection.
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How do I install a compatible app?
Open InControl Apps on your smartphone and scroll through the 'Not installed apps' list until you find the app you wish to install. Depending on your device, selecting this app will take you to Google Play or the Apple App Store. Download and install as normal. The new app icon will appear in the "installed" section when you next connect your smartphone to your vehicle.
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Do I have to create an account to use some apps?
It is strongly recommended that upon downloading any third party application from the Google Play or Apple App Store, that the app is opened on the handset first prior to connection to the vehicle. The app may have permissions that need to be approved or an account may need to be created before it can be used in the vehicle.
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When using InControl Apps, why is the audio played through my Android phone's speaker rather than the vehicle's sound system?
Android phones must be connected to Touch Pro via Bluetooth as well as USB.
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InControl Apps is installed on my device but it won't connect to the vehicle.
When connecting your phone to the vehicle ensure your device is unlocked, cases or screen covers are not closed (some can auto-lock the phone when closed), that all open apps have been closed and the phone is connected to the dedicated InControl Apps USB port (labelled). If this fails to solve the problem, check your device is compatible by visiting the compatibility site.
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Do I need to start the app before connecting to the vehicle?
No, for iPhone if the app is not already running, you will be given a phone prompt to allow the app to open. If using an Android phone, you can select 'Always Allow' when prompted which will forego all future prompts. Remember, your phone will need to be unlocked when connecting. There should be no need for further phone interaction once your device is connected.
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My phone is connected and I can see the apps but there's no audio coming through the cabin speakers. How do I connect to Bluetooth?
When connecting a phone, a prompt will appear on the Touchscreen for "View" and "Bluetooth Settings". In order to access audio through InControl Apps, your device will need to be connected to the vehicle via Bluetooth. By selecting "Bluetooth Settings", you will then be able to follow the prompts to pair your phone. On subsequent connection, the prompt for "Bluetooth Settings" will be replaced by "View and Listen" when your phone is Bluetooth paired but not the active audio source. If you still cannot hear any sound ensure your smartphone is paired with the vehicle by following the steps located on the owner's section of landrover.co.uk. Also make sure the audio volume on the phone and vehicle is turned up.
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Will Incontrol Apps still work when the vehicle is in motion?
For safety reasons, some aspects of InControl Apps are reduced or disabled when the vehicle is moving.
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I made a phone call and I had to unlock my iPhone before I could use Incontrol Apps again, why?
This is an Apple security feature. When you make a phone call longer than the "Auto-Lock" setting, the phone will lock even when connected to InControl Apps. You can set your iPhone to never "Auto-Lock" by entering: Settings> General > Auto-Lock and selecting "Never". N.B. The "Never" Auto-Lock Setting may not be available in some circumstances e.g. if your iPhone has corporate administrator settings that require a pin code to unlock.
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When I connect my phone to the vehicle, I always get a popup on the device to allow the connection. How do I stop this from happening?
On iPhone, this can be avoided by pressing the home button before connecting to InControl Apps. On Android devices, the prompt contains a check-box to avoid future prompts on connections to the vehicle.
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Where should I stow my device when connected to InControl Apps?
Stowage of your device should be near to the dedicated InControl Apps USB port.
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I have updated to IOS 9, why do I now have to go through an approval process before I can use a new app in the vehicle?
This is a new security feature introduced by Apple for the iOS 9 update. All third party apps, except the three virtual apps - Calendar, Music and Contacts, will now require approval. The process is described in detail here.
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What happens if I don't update to iOS 9?
This approval process is for any iPhones running iOS 9. If you have not updated to iOS 9, you will not need to approve each app before use. However, we still recommend that you set up the app before you connect to the vehicle.
Please note that once updated, a phone cannot restore a previous iOS version. -
Are tablet devices supported?
Not at this time.
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Should I update my iPhone software?
InControl Apps works best with the latest operating software (Apple iOS 8+).
CAN'T FIND WHAT YOU'RE LOOKING FOR?
Your local Retailer will be happy to answer your infotainment questions in person or over the phone.
InControl features, options and their availability remain market dependent - check with your Retailer for local market availability and full terms. Certain features require an appropriate sim with a suitable data contract which will require further subscription after the initial term advised by your Retailer. Mobile connectivity cannot be guaranteed in all locations.